Establish and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.

Apply the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.

Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field.

Escalate unresolved issues to product specialists or supervisor.

Coache and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts l...