Anticipates and ensures prompt and efficient attention to customer needs.

Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.

Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.

Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional service opportunities with customer.

Completes training in line with skill and business requirements.

Maintains service vehicle ...