Become a critical support within the Northern911 team as an Emergency Response Specialist in Sudbury, Canada. This role involves managing emergency calls with precision and providing vital assistance to those in urgent need.
As an Emergency Response Specialist, you will be essential in guiding callers through their most intense moments. Engaging in effective communication, you’ll triage calls, relay key information, and coordinate with emergency agencies. Your calmness and professionalism will significantly impact the swift dispatch of necessary services in high-pressure situations.
Key Responsibilities:
• Receive emergency calls and determine locations for response
• Dispatch fire services while coordinating with emergency agencies
• Operate communication consoles and relay information accurately
• Guide public interactions with clear, composed communication
• Participate in coaching to enhance performance and procedures
Requirements:
• Secondary School Dipl...