Become a vital voice in emergencies with Northern911 as an Emergency Response Specialist. This role in Sudbury requires English and French fluency while handling urgent calls adeptly.
Northern911 seeks a dedicated Emergency Response Specialist for the afternoon shift in Sudbury. You'll manage incoming emergency calls, dispatch fire services, and coordinate effectively with agencies. It requires calmness under pressure, integrity, and excellent communication skills to ensure timely and accurate responses.
Key Responsibilities:
• Receive and assess emergency calls accurately
• Dispatch fire teams and coordinate with agencies
• Operate communication consoles and software efficiently
• Maintain clarity when interacting with callers and personnel
• Participate in training and continuous improvement initiatives
Requirements:
• Secondary School Diploma required
• Previous experience in emergency services preferred
• Strong customer service and conflict resolut...