Under the direction of the Dispatch Supervisor the 911 Dispatcher is responsible for 911 call-taking, fire dispatch, Peace Officer Call taking and dispatch and afterhours communications services for Yellowhead County staff, partner municipalities and contracted clients.

Position Responsibilities

• Answer all 911 and related phone lines for multiple municipalities in a courteous and professional manner.
• Gather relevant information to determine the type and severity of the call.
• Reroute calls to the correct agencies.

Fire Dispatch

• Dispatch appropriate firefighting resources based on call information.
• Prioritize multiple calls to allocate available resources.
• Monitor responder safety by radio.
• Dispatch additional resources as requested by incident commanders.
• Maintain logs and incident reports using provided methods.
• Maintain Computer Aided Dispatch (CAD) and R...