What you’ll do:
Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience.
Provide customer service & billing support, solve any issue related with a customer´s account.
Adding new lines or services to accounts to help customer´s business grow
Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer´s needs beyond just the resolution of the issue.
Find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion etc.). Use your resources to ensure complete resolution.
Products offered, Telephone Services, hotspots and device that connects with a network, also able to offer DIRECTV, Internet, programs and different type of systems for businesses.
Type of sales: Upgrades, package change, adding new services, plan change
What you’ll bring:
- Advanced English Flu...