Transform homeowner experiences with your expertise in customer communication as a Homeowner Experience Specialist at Qualico in Edmonton, AB. This role will ensure homeowners feel supported throughout their possession journey.
In the role of Homeowner Experience Specialist, you will manage walkthroughs and emphasize transparency during the possession process. Your responsibility will not only involve documentation but also educating homeowners on caring for their investment. This position requires a thoughtful communicator and a proactive approach in addressing issues.
Key Responsibilities:
• Provide top-tier customer service in resolving queries
• Lead orientation meetings and track deficiencies
• Oversee possession appointments with completion communication
• Review job records and confirm homeowner upgrades
• Create user-friendly educational materials for homeowners
Requirements:
• At least 3 years' experience in a related field
• High School Diploma o...