Elevate customer experiences with Hacksmith Retail as an E-Commerce Customer Service Specialist in Cambridge, Ontario. Provide support via email, phone, and live chat while fulfilling online orders.
Hacksmith Retail is seeking a dedicated individual with a passion for customer service and e-commerce. In this role, you will manage customer inquiries, order fulfillment, and assist in inventory management. Your contributions will help uphold the reputation of Hacksmith Retail while inspiring customers worldwide.
Key Responsibilities:
• Respond to customer emails, messages, and phone calls
• Monitor Live Chat for instant customer support
• Pick and pack online orders accurately
• Count and inspect incoming shipments
• Keep the gift shop and gallery well-presented
Requirements:
• 3-5 years in e-commerce customer service roles
• Strong written and verbal communication skills
• Proficiency in Google Apps, Microsoft Office, Shopify
• Flexible to work evening...