**Responsibilities**:
About the team: Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users. Within GNE, our Service Support Center (SSC) delivers customer service to buyers, sellers, creators, and internal stakeholders. We are seeking a strategic and experienced Country Lead for Brazil to drive the launch and ongoing operations of our Brazilian market. This leadership role will oversee all partner support activities, including BPO management, in-house program teams, and regional service strategy execution. Responsibilities: - Build and develop a team of customer service program managers, operations leaders, vendor managers and knowledge management specialists to...