Become a key client engagement leader as a Site Manager with Long View in Edmonton. This role focuses on client satisfaction, service ownership, and managing IT services for lasting results.
Long View is seeking an experienced Site Manager to oversee client relationships and ensure service excellence. You will act as the primary contact for assigned clients, driving proactive outcomes while monitoring service agreements. Your role is essential in translating client needs into effective IT solutions.
Key Responsibilities:
• Monitor service level agreements and ensure they are met
• Provide ongoing status updates and support to clients
• Collaborate with sales, managers, and project teams
• Ensure accuracy of managed assets and client infrastructure
• Prepare incident reports for client review and discuss improvements
Requirements:
• 10 years’ experience in managed services or client engagement
• High-level understanding of core IT technologies
• Familiar...