Transform customer experiences as a Collections Advisor in automotive finance. Focus on improving delinquency ratios through timely collections and proactive client engagement while ensuring compliance and operational excellence.
This position entails full responsibility for managing customer payment issues while contributing to departmental success. You will collaborate with clients to negotiate favorable payment arrangements and resolve any concerns that arise, all within an inclusive work environment. Experience in the financial services industry is strongly preferred.
Key Responsibilities:
• Cultivate client relationships within a customer-centric framework
• Perform payment collection through various communication methods
• Offer revised payment terms and handle negotiations effectively
• Address inbound customer issues regarding payment arrangements
• Ensure adherence to regulatory compliance in collections
Requirements:
• Background in collections or c...