Job Summary:

The Duty Manager at Park Hotel Kenmare plays a pivotal role in ensuring the seamless daily operation of the hotel, delivering exceptional guest experiences that align with the property’s longstanding reputation for excellence and elegance. This hands-on leadership role supports all departments, particularly Front Office, Food & Beverage, and Housekeeping, acting as the primary point of contact for guests and staff during assigned shifts.

Key Responsibilities:

• Guest Services:
  • Serve as the main point of contact for guest inquiries, concerns and special requests, ensuring immediate attention and resolution, in the absence of Guest Relations.
  • Provide a personalised service to VIP guests and regular patrons, ensuring their expectations are exceeded.
  • Handle guest complaints with diplomacy, offering solutions to ensure a positive outcome, in the absence...