Required Language: Dutch

Report to: Contact Centre Supervisor 

Overview of Role: The Web Inbound Sales Agent you will be required to sell a range of National Pen products to new and existing customers by answering inbound web sales queries from the National Pen website. You will educate, inform, nurture, and guide your lead through the decision-making process. In doing so, you will provide our customers with an incredible service, whilst establishing long-term customer relationships.

What you will do:

• Follow up on sales leads generated by visitors to our website. Answer inbound sales calls from new and existing customers
• Provide the caller with detailed information on our products and pricing to ensure an enhanced customer experience
• Ensure any customer issues are dealt within an efficient manner, informing the customer of any new products
• Explain our product range to our new customers to the website and ...