DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)

• Ensure customer satisfaction and provide professional customer support

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow

• Identify the issue the client is facing, troubleshoot and provide the solution

• Identify when the issue should be re-assigned to another department or more senior representative

• Collaborate with other specialists to solve or properly close help tickets  

• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them

• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in Dutch, both oral and written. Fluent ...