Mercier Consultancy MD is seeking a Dutch Speaking Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. This position offers an exciting opportunity for individuals passionate about health technology and customer support. As a Specialist, you will provide expert assistance to Dutch-speaking customers, helping them with Fitbit product inquiries, troubleshooting, and overall product use to enhance their health and fitness experience.

Key Responsibilities

• Deliver high-quality customer support to Dutch-speaking users via phone, email, and chat regarding Fitbit products.
• Assist customers with device setup, operational guidance, and troubleshooting issues.
• Provide clear instructions on Fitbit app functionalities and health tracking features.
• Maintain accurate records of customer interactions and resolutions within the CRM system.
• Collaborate with technical teams for escalation and resolution of complex problems...