Dutch Speaking E-commerce Support Specialist

Job Overview

We are seeking a customer-focused Dutch Speaking E-commerce Support Specialist to join a leading global customer experience provider. In this role, you will guide online shoppers through their purchase journey by handling order tracking, processing returns, managing refunds, and solving carrier-related shipping exceptions. This position offers the flexibility of a 100% remote work setup from any location within Portugal.

Location & Work Mode

• Country: Portugal
• Work Mode: Work From Home (Full-time remote position based anywhere nationwide in Portugal).

Your Role & Responsibilities

• Support online retail consumers across multiple communication channels, including phone, email, chat, and necessary back-office data management.