Mercier Consultancy is excited to announce an opportunity for a Dutch Speaking Customer Support Representative in our Online Marketplace Platform Department! In this vital role, you will assist our Dutch-speaking clients as they navigate our marketplace platform, providing them with the necessary support to enhance their online selling and buying experiences. Your expertise will ensure that our customers receive exceptional service and guidance at every step.

If you are passionate about e-commerce and customer service, and if you thrive in a fast-paced environment, this position is perfect for you. Join us and help shape the future of online marketplaces!

Responsibilities

• Respond to customer inquiries in Dutch via phone, email, and chat
• Assist users with questions regarding the marketplace platform, including account management, listings, and transactions
• Document all customer interactions and resolutions in our CRM system
• Work co...