Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Support Representative within our Mobile Banking Services Department! In this critical role, you will be the first point of contact for our Dutch-speaking clients, helping them navigate our mobile banking platform and addressing their inquiries effectively. Your fluency in Dutch will be key in providing exceptional customer experiences.

This position is ideal for individuals who are passionate about financial services and customer support. If you thrive in a fast-paced environment and enjoy solving problems, we want to hear from you!

Responsibilities

• Provide support to customers in Dutch via phone, email, and chat
• Assist clients with inquiries regarding mobile banking services, app functionality, and account management
• Document client interactions and resolutions accurately in our customer relationship management system
• Work closely with technical ...