Mercier Consultancy is thrilled to offer a position for a Dutch Speaking Customer Service Representative with our Client in the Travel & Hospitality industry. In this exciting role, you will provide exceptional support to our Dutch-speaking clients, assisting them with inquiries related to travel bookings, hospitality services, and customer experiences.

Your fluency in Dutch will be essential as you guide clients through the booking process, answer their questions, and resolve any issues they may encounter. You will play a vital role in ensuring that our customers have memorable travel experiences while fostering strong relationships with our brand.

Responsibilities

• Provide outstanding customer service in Dutch via phone, email, and chat regarding travel and hospitality inquiries
• Assist customers with reservations, changes, cancellations, and special requests
• Effectively resolve customer complaints and provide timely follow-up