Mercier Consultancy is looking for a Dutch Speaking Customer Service Representative to join our Grocery Delivery Services Department. In this dynamic role, you will provide outstanding support to our Dutch-speaking customers, assisting them with their inquiries related to grocery orders and delivery services.

Your role will be pivotal as you help clients navigate our online grocery platform, answer questions about products, address delivery issues, and ensure a smooth customer experience. Working closely with our logistics and customer support teams, you will contribute to maintaining high customer satisfaction and loyalty within our grocery delivery division.

Responsibilities

• Assist Dutch-speaking customers with inquiries via phone, email, and chat regarding grocery delivery services
• Provide information about product availability, pricing, and promotions
• Troubleshoot order issues, including discrepancies and delivery delays
• Docum...