Mercier Consultancy is seeking a Dutch Speaking Customer Service Representative to join our Client's Grocery Delivery Services Department. In this important Junior position, you will provide exceptional support to our Dutch-speaking customers, helping them with inquiries related to our grocery delivery services and ensuring a seamless shopping experience.

Your fluency in Dutch will be essential as you assist clients with questions about order placement, delivery times, product availability, and any issues they may encounter. You will play a vital role in ensuring customer satisfaction and reliability within our grocery delivery operations.

Responsibilities

• Provide high-quality customer service in Dutch through phone, email, and chat regarding grocery delivery inquiries
• Assist customers with issues related to their orders, including changes, cancellations, and deliveries
• Resolve customer complaints and provide effective solutions in a timel...