Mercier Consultancy is seeking a proficient Dutch-Speaking Customer Service Representative to join our Client, a leading Digital Travel Company, based in Greece. This dynamic role involves assisting Dutch-speaking customers with their travel-related inquiries and bookings through digital platforms.

Your fluency in Dutch will enable you to provide exceptional support via phone, email, and chat, guiding customers through the online travel booking process, answering questions, and resolving any issues promptly to ensure a smooth customer experience.

Responsibilities

• Provide excellent customer service in Dutch for travel-related inquiries via phone, email, and chat
• Assist customers with booking travel packages, modifications, cancellations, and special requests
• Resolve customer complaints effectively and professionally
• Accurately document customer interactions in the CRM system
• Collaborate with internal teams and travel partn...