Mercier Consultancy MD is seeking a Dutch Speaking Advisor to join an innovative Online Payment Platform team based in Sofia, Bulgaria. This position offers the unique opportunity to work in a cutting-edge fintech environment, providing expert guidance and support to Dutch-speaking clients. As an Advisor, you will play a vital role in ensuring customers have a seamless experience when using our payment solutions.

Key Responsibilities

• Assist Dutch-speaking clients with inquiries related to the online payment platform, including account setup, transactions, and troubleshooting.
• Provide clear explanations and advice regarding platform features, compliance, and security protocols.
• Identify, analyze, and resolve customer issues efficiently to ensure customer satisfaction.
• Document client interactions accurately in CRM systems, maintaining detailed records.
• Collaborate with internal teams to escalate and resolve complex cases.