Dutch Customer Support Specialist (E-commerce) – Remote Portugal

Work from Home (Continental Portugal)
Relocation Support Available
Full-time
Start Date: 29 June 2026

About the Role

Join an international e-commerce support project where you will play a key role in delivering a smooth and high-quality customer experience.

As a Customer Support Specialist, you will manage customer interactions across phone, email, and chat while supporting online orders, deliveries, returns, refunds, and payment-related cases.

This is a fully remote role based in Portugal with relocation support available for selected candidates.

Responsibilities

• Manage customer interactions via phone, email, and chat
• Handle delivery tracking, returns, refunds, and payment-related queries
• Review and process order-related requests and data
• Collaborate with couriers, financial institutions, and internal teams
• Ensure comp...