Lead the Member Experience team at Dialogue, Canada's leading virtual care provider. Your role focuses on research and innovation to enhance member journeys and elevate care experiences.
As the Head of Member Experience, you will oversee the Aurora team dedicated to improving service delivery and member satisfaction. Your expertise in service design and innovation strategy will shape impactful research and strategies, ensuring Dialogue meets its 5-star member experience vision. Collaboration with cross-functional teams will be key to translating insights into organizational actions.
Key Responsibilities:
• Define and lead Aurora's member experience research agenda
• Connect qualitative research with operational insights
• Drive our innovation and enablement roadmap
• Evolve service design with a co-creation model
• Develop and mentor the Aurora team
Requirements:
• 8+ years in service design or innovation strategy
• Experience managing and developing high-...