Elevate client care as Director of Front Desk Operations at Lifemark Health Group in North York. This hybrid role focuses on enhancing patient experience and operational excellence across multiple locations.
As the Director, you will lead initiatives to standardize front desk processes and improve client satisfaction. With over 7 years in operations management, preferably in healthcare, your focus will include staff development, process optimization, and ensuring compliance with Lifemark's standards. Collaboration with various departments is essential to support cohesive strategies.
Key Responsibilities:
• Develop best practices for front desk operations
• Lead initiatives to enhance client experience
• Manage and mentor front desk managers and staff
• Continuously optimize processes using data
• Monitor performance metrics for operational efficiency
Requirements:
• Bachelor’s degree in business or healthcare management
• 7+ years in operations management<...