About the Role

Our AI-driven industrial analytics solution, LinePulse, is technical, complex, and transformative for discrete manufacturing. Every deployment must see measurable business value quickly and repeatedly.

We are searching for a high-grit, commercially savvy Director of Customer Success to build and operationalize a proactive, value-focused CS practice. In this hands-on leadership role, you will accelerate time-to-value, elevate our onboarding process, and drive renewals and multi-site expansion. You will lead a growing team, shifting the focus from technical implementations to outcome-driven success that protects our margins and grows our footprint.

What You’ll Do

Drive Value and Outcomes

• Anchor every account on the customer’s top business priorities (throughput, quality, downtime, cost).
• Deliver initial measurable value within the first 90 days at a plant, converting proofs into refer...