Take charge of MFSG’s Contact Centre as the Director of Customer Experience Operations, where you will lead strategies that elevate customer engagement and operational efficiency.

This pivotal role requires a leader with over 8 years in contact centre operations and strong communication abilities. You will oversee daily management and operational strategy, driving improvements in service quality and customer satisfaction. Your experience in both in-house and outsourced environments will be key in achieving high performance.

Key Responsibilities: • Develop strategic initiatives for contact centre operations • Oversee KPIs related to service delivery and customer satisfaction • Manage complaint resolution processes effectively • Guide and develop teams through changing initiatives • Ensure compliance with regulatory requirements

Requirements: • 8–10+ years of experience in contact centre or service operations • 5+ years in leadership roles • Strong experience w...