A leading organization in the hospitality and leisure sector is conducting a confidential search for a Director of Contact Center to lead a high-impact operation at the intersection of revenue generation, reservations, customer engagement, and service excellence .

This executive will be responsible for shaping and leading a contact center strategy that drives commercial performance , enhances the customer and member experience, and ensures strong operational discipline across both inbound and outbound channels .

The ideal candidate will bring a strong record of success leading contact center environments with a clear orientation toward sales, conversion, reservations, and revenue generation , while also maintaining a high standard of care for premium customers and membership‑based relationships.

Key Responsibilities

• Lead the overall strategy, performance, and continuous improvement of the Contact Center f...