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Director of 3rd Party Operations (Collections & Recoveries) (Barrie)

Company: Bill Gosling Outsourcing

Location: barrie, London

Posted: June 18, 2026

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Position Details

Join a team passionate about making lives better at Bill Gosling Outsourcing, a global leader in outsourcing solutions.

We provide tailored solutions for customer care, sales, and financial services worldwide.

Salary: CAD 70,000 – 90,000 (depending on experience)

Office Location: Barrie, Ontario (55 Mulcaster Street, Suite 600, Barrie, Ontario, L4M 0J4)

Work Model: Hybrid – a combination of in‑office and remote work

Responsibilities

  • Lead operations that directly impact client recoveries and revenue generation across live collections and post‑charge‑off portfolios.
  • Partner with Senior Management to translate company vision into operational strategy, own P&L, and manage SLAs.
  • Act as the primary client contact for delivery, reporting, and continuous improvement.
  • Build and motivate high‑performing teams to meet ambitious KPIs and SLAs while protecting compliance and customer treatment ...