Role 

ServiceNow Impact is a digital customer success product. It helps customers get more value from their ServiceNow investment through proactive insights, expert guidance, recommendations, and platform health tooling. Customers use Impact to plan their adoption roadmap, catch issues before they hit production, quantify ROI, and act on tailored recommendations. The product is owned and developed by Impact Engineering, in partnership with ServiceNow platform and AI teams. Impact Engineering is a global organization of more than 100 people within ServiceNow's Platform Engineering organization, with engineers across the US, India, Ireland, Israel, and Australia. 

The Ireland- and Israel-based engineering group is focused on reshaping core Impact experiences around AI-assisted guidance, recommendations, proactive insights, and context-aware customer experiences. 

We are hiring a Directo...