Location

Our Director, Genesys Practice & Advisory for the CCaaS Practice will be an integral part of our business at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Vancouver, BC, Toronto, ONT OR in a Work From Anywhere (Remote) capacity within Canada.

The Opportunity

We are seeking a dynamic Practice Leader to build, scale, and lead our CCaaS practice on the Genesys Cloud CX platform. This director‑level role combines practice leadership, client advisory, and delivery oversight - owning P&L, shaping go‑to‑market strategy, and establishing thought leadership in contact center transformation while delivering exceptional client outcomes. The Practice Leader will be responsible for overall practice performance, solution delivery, talent development, and strategic partnerships with Genesys to position TELUS Digital as a premier ...