Join to apply for the

DIRECTOR CHANNEL OPERATIONS

role at

City of Toronto .

Job ID:

59495

Job Category:

Customer Service

Division & Section:

Customer Experience, CX Channel Operations

Job Type & Duration:

Full-time, 1 Permanent Vacancy

Shift Information:

Monday to Friday, 35 hours per week

Affiliation:

Non-Union

Number of Positions Open:

1

Posting Period:

03-SEP-2025 to 17-SEP-2025

Are you a visionary Contact Center leader with a passion for innovation, data, and emerging technologies? Do you thrive at the intersection of customer experience, operations, and digital transformation? The City of Toronto is seeking a

Director Channel Operations

to lead the modernization of its service delivery model—someone who is client-centered, tech-savvy, and AI-focused, with a strong operational mindset an...