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Digital Journey Manager - Minor Hotels Eu&Am - Madrid - (Madrid)

Company: Minor Hotels Europe & Americas

Location: madrid, London

Posted: June 16, 2026

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Position Details

Empresas: Minor Hotels Europe & Americas What will be your mission? The Digital Journey Manager will be responsible for the design, evolution and implementation of the end-to-end digital customer journey across Minor hotel brands . Reporting to the Customer Experience area (part of Brand Strategy & Customer Experience department) , this role will play a key part in shaping consistent, seamless and brand-aligned digital experiences throughout the guest journey. The position combines strategic journey design with strong execution and cross-functional coordination , acting as the business owner of all key digital guest experience initiatives. What will you do? Define and evolve the digital customer journey by brand, from pre-stay to post-stay, ensuring alignment with brand positioning and customer experience principles. Lead the end-to-end design and implementation of digital journey initiatives, including (but not limited to): Self-check-in Online check-in & Online check-out Digital chec...