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The Digital Experience Manager owns the strategic design, optimization, and continuous improvement of our Shopify storefront. This role sits at the intersection of UX/UI strategy and conversion rate optimization (CRO), ensuring every customer touchpoint on our site is intuitive, on‑brand, and built to convert.
Reporting to the Director of Digital Marketing, you will translate customer insights, data, and business goals into a Shopify experience that drives revenue, retention, and brand affinity. While our Product team owns the in‑app subscription experience, you will partner closely with them to ensure a seamless handoff from site to subscription, particularly during the onboarding journey so that the customer experience feels cohesive end‑to‑end.
This is a strategic, hands‑on role for someone who thinks like a designer, tests like a scientist, and obsesses over the customer journey.