Lead the Digital Customer Leadership Strategy at Manulife, focusing on digital experience and strategic insights. This hybrid role shapes enterprise performance and drives customer engagement through actionable insights and analytics.
As a strategic leader, you will define and lead the Digital Customer Leadership (DCL) strategy aligning with growth objectives and customer experience goals. This role demands a blend of digital strategy, performance measurement, and executive storytelling, ensuring your vision translates into measurable outcomes. You will collaborate with various departments, leveraging data to enhance decision-making and drive impactful strategies.
Key Responsibilities:
• Define and execute the DCL strategy aligned with corporate priorities
• Develop a digital customer roadmap with success metrics
• Lead storytelling and decision support for senior leadership
• Monitor KPIs and enable continuous digital improvement
• Conduct benchmarking to identify...