Main purpose:

Under the direction of the Director of Global Telephony, this position will be responsible for all activities that support the US and Canadian Dialer platforms and data. Develop, maintain, and optimize SAS and SQL code for reporting, analytics, and operational processes Analyze large datasets to identify trends, operational gaps, and performance opportunities Troubleshoot data issues, process failures, and reporting discrepancies across multiple systems Partner with operations teams to improve workflows, reporting accuracy, and business efficiency Communicate technical findings and operational impacts clearly to management and executive leadership Create and maintain dashboards, recurring reports, and ad hoc analyses Participate in root cause analysis and resolution of production or operational incidents Collaborate with cross-functional teams including IT, Operations, Compliance, and Leadership Document processes, business rules, and technical specifications Sup...