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Position Summary
The Overnight Guest Services Manager is responsible for the smooth overnight operations of Deerhurst Resort, ensuring the highest level of guest satisfaction. This includes serving as an information and referral source, handling emergency situations, and enforcing Resort Polices. The Overnight Guest Services Manager will be responsible for maximizing our occupancy and revenue potential. Reporting to the Front Office Manager, the Overnight GSM is a key resource to the resort operation and an active member of the leadership team.
Duties and Responsibilities
Leads the resort’s Overnight teams and all operations within these departments.
Ensures the well-being of our guests and team members by being alert to and reporting potential hazards
Ensures the daily audit is balanced and any discrepancies are brought to the Controllers immediate attention.
Excellent guest service specifically in arrival experi...