Senior Technical Recruiter at Raas Infotek

Desktop Support – Field support

Key Knowledge Requirements

• If they managed large engagements or at least user base site >50 users
• Them know the importance of SLA and aware how to prioritize their task - ask what SLA duration they had for P3/P4 tickets.
• Hands on experience in Imaging Process with Autopilot/SCCM/Intune
• Familiar with M365 issues outlook and Teams (Meeting room issues)
• Check their troubleshooting approach for SLOW Laptop (as most of them starts directly with Upgrade of Memory which shouldn't be the mindset).

Technical Areas

• Desk side Support Experience
• Imaging Experience / enrollment
• Hardware Breakfix
• Software Breakfix
• Technical Knowledge
• Process Knowledge
• Asset Management
• Network / Meeting Room Support
• MAC Operating System