Purpose of the role: Level 1 Field Engineer tosupport the client environment and help customers find solutions to their
technical issues as well as monitoring network, PCs, and peripherals.

Key responsibilities:

•Provide
onsite and desk side support services to end users.

•Troubleshoot
PC related problems at the direction of TCS level 1or SPOC.

•Complete
incidents and requests within SLA in pressurized environment.

•Build,
configure and troubleshoot Install “Gold”/Or instructed image on Customer PC
and laptop applications and hardware components.

•Ensure
tickets are updated on a daily basis.

•Support
meeting room environment and video conferencing.

•Support
printers, scanners, and other peripherals.

•Support
mobile devices, such as iPads, iPhones and Android devices.

•End-User
Data back-up and restoration when required in the course of a serv...