Role - Desktop Management - Infrastructure Services

Location - Montreal, QC

Required Skills: Desktop Management - Infrastructure Services (IS)

Essential Skills: ITIL Processes

Configure administer and manage workstations including laptop and desktops. Provide onsite remote support to end users for their technical issues related to their end points. IMAC requests and desk moves. Hardware breakfix including warranty support with vendors. Logistics around receiving and deploying hardware, parts, or peripherals (i.e., mouse)Audiovisual collaboration and printer support and escalation to vendors as required .Provide Tier 3 support to End Users and VIP User support .Provide technical support for new product implementation through ICT process for hardware and software Assist in inventory and lifecycle management of devices, working with IT Store and Asset Management team. Malware support will be a coordinated effort between...