(Montreal, QC, H2M 1H7), Canada

10 - 15 Years

N/A

Posted Over a year ago

Job Description

Role: L2 / L3 Desktop Engineer (English and French)

• Deskside Support will provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner, etc.
• Incident handling: including troubleshooting, break fix; follows incident management process.
• Service Requests: Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component.