Desktop Engineer -III

Company: emergiTEL, Client: Information Technology Services industry. Contract role.

Compensation: $31.20 – $39.00/hour

Location: Montreal, QC

Job Description (English)

• Provide Level 2 and Level 3 technical support for supported desktops, laptops, and peripherals
• Troubleshoot Windows 10 and Microsoft Office 365 applications (Outlook, Word, Excel, PowerPoint)
• Support Microsoft 365 applications including OneDrive, OneNote, Teams, and Planner
• Administer and support Azure Portal, including Azure Active Directory, licensing, and reporting
• Deliver VIP “White Glove” support with excellent customer service and executive-level communication
• Support and troubleshoot macOS (MacBook) workstations
• Provide Audio/Video and boardroom technical support
• Support and troubleshoot WebEx conferencing solutions
• Provide Xerox prin...