Take on a leadership role with Serco Canada as a Deputy Supervisor at DriveTest Centers. Focus on delivering excellent customer service while supporting a professional team.
This term appointment demands strong supervisory skills and teamwork. You will assist in directing daily operations, monitor team performance, and ensure adherence to Serco Canada’s policies. Candidates who excel in fast-paced environments and are dedicated to personal growth will thrive in this role.
Key Responsibilities:
• Direct the workflow of DriveTest Center employees
• Facilitate recruitment, training, and performance management
• Maintain service quality standards and compliance
• Respond to customer queries and resolve issues
• Handle administrative tasks as assigned
Requirements:
• 1 to 2 years of leadership experience
• Strong problem-solving and interpersonal abilities
• Familiarity with CSA duties and licensing processes
• Computer skills in Microsoft Office Suite