Position Responsibilities:

• Lead the delivery of trusted, scalable operational reporting and analytics across workforce, productivity, backlog, SLA, FTE, and cost metrics.
• Build and maintain curated data models, semantic layers, and reusable reporting assets that enable a single source of truth.
• Standardize KPI definitions and reporting logic across Operations, Workforce Management, Finance, and Leadership.
• Deliver executive-ready dashboards and recurring reporting that improve visibility, decision‑making, and performance management.
• Enable self‑service analytics through governed datasets, reusable logic, and clear guardrails for business users.
• Strengthen data governance through improved ownership, documentation, data quality controls, and reporting standards.
• Partner with Operations, Workforce Management, and Finance leaders to translate business needs into actionable insights.
• Lead, coach, and develop ...