Amazon's Customer Service (CS) department is seeking an experienced Data Engineer to join the Data Analytics Support Hub (DASH) Advanced Analytics team. CS is the heart of Amazon; our vision is to be Earth's most customer-centric company. The successful candidate will be a key member of the Advanced Analytics branch within DASH, which is evolving Q&E from descriptive (what happened) to diagnostic and predictive analytics at worldwide

As a Data Engineer II, you will build and own the production data infrastructure that turns Q&E domain expertise into scalable diagnostic and predictive analytics. You will own end-to-end delivery of pipelines for multi-contact journey analytics (Transfers, Repeats, DART, ECR/VPI), transcripts ingestion at WW scale, LLM-serving datasets, and model-serving feature tables. You will also serve as the bridge that connects central data platforms to Q&E-specific, multi-contact journey use cases that central single-touchpoint platforms do not address.