Mercier Consultancy is excited to offer an opportunity for a Czech-Speaking Customer Support Representative in our Mobile Banking Services Department located in Athens! In this key role, you will serve as the primary contact for our Czech-speaking clients, providing them with essential support and guidance related to our mobile banking services. Your fluency in Czech will play a vital part in ensuring exceptional service and satisfaction.

This position is perfect for individuals with a passion for customer service and a strong interest in the banking industry. If you thrive in a dynamic work environment and enjoy helping others, we would love to hear from you!

Responsibilities

• Provide customer support in Czech via phone, email, and chat
• Assist clients with inquiries regarding mobile banking features, transactions, and account management
• Document all customer interactions and resolutions accurately in our customer care system
• Work ...