Mercier Consultancy is looking for a dedicated Czech Speaking Customer Service Representative to join our Client's team at a leading Public Utilities Company. In this important role, you will provide exceptional support to our Czech-speaking customers, assisting them with inquiries related to public utilities services such as water, gas, and electricity.

Your fluency in Czech will be essential in effectively communicating with clients, helping them resolve issues, understand billing inquiries, and navigate service options, while ensuring their satisfaction and maintaining a positive customer experience.

Responsibilities

• Provide outstanding customer service in Czech through phone, email, and chat regarding public utilities inquiries
• Assist customers with questions about service availability, billing issues, and account management
• Resolve customer complaints and technical issues promptly and professionally
• Document all customer inte...