Mercier Consultancy is excited to offer an opportunity for a Czech-Speaking Customer Service Representative in our Client's Online Retail Department, based in Greece. In this vital role, you will provide exceptional support to our Czech-speaking customers, assisting them with their inquiries related to our diverse range of products available on our online retail platform.

Your fluency in Czech will be essential for delivering friendly and effective customer service as you help clients with order placements, product questions, and any issues they may encounter during their shopping experience. Your dedication to customer satisfaction will help foster loyalty and enhance our online retail service.

Responsibilities

• Provide outstanding customer service in Czech via phone, email, and chat regarding online retail inquiries
• Assist customers with product information, order status, and returns
• Efficiently resolve customer complaints and inquiries i...