Elevate customer experiences by joining our consulting client as a CX Strategist this September. This full-time role emphasizes strategic leadership in the CX space.
With over a decade of experience in customer experience and human-centered design, you will spearhead comprehensive initiatives to create a cohesive 360-degree CX roadmap. Your role will include leading workshops, conducting detailed customer interviews, and mapping customer journeys to align with the brand's voice.
Key Responsibilities:
• Lead the development of the 360-degree CX roadmap
• Facilitate workshops and engage in customer interviews
• Author strategic opportunity maps and measurement frameworks
• Design the operating model for CX execution
• Foster brand voice consistency across departments
Requirements:
• At least 10+ years in customer experience and design
• Proven leadership abilities in cross-functional projects
• Excellent communication skills for team collaboration
• Ex...